To connect Healy to your smartphone, Bluetooth must be active on your smartphone. Additionally, location sharing must be enabled (this is required for Bluetooth Low Energy).
Steps for troubleshooting:
– Turn Bluetooth off and then on again
– Perform a hardware reset (press and hold the power button for 15-20 seconds until the green LED lights up permanently) while the Healy is charging
– Check your smartphone settings for whether all permissions for the Healy App are activated
– Go to an area where no other Bluetooth devices are active- Make sure that Healy is switched on, the green LED must be flashing
iOS specifics:
– please Update your iOS Version to 14.0.2 or later
– older iOS Versions have less stable Bluetooth connection to the Healy
